T-BirdWeb Portal Single Sign-On (SSO) Help/FAQ's (2024)

I am new to this system. What do I need to do?

Please use the First Time User link on the login page. You will be required to enter your Student ID, date of birth, and the last 4 digits of your SSN. After a successful match, the system will display your Username and you will set your password. Click here for a step-by-set guide.

The First Time User process is not recognizing my information. What should I do?

You must be a current student or employee and have a Student ID. If you are a new student, please make sure that your admissions application has been accepted (it could take up to 30 minutes for your Email account to be created). Otherwise, please double check that you have entered your correct NMJC Student ID, date of birth, and the last 4 digits of your SSN without any spaces. For the date of birth, please make sure you enter it in the following format and include the slashes: MM/DD/YYYY). If you are sure about the information you entered, please contact Computer Services (see Contact Us in the right hand column).

I do not have a secondary email address to enter for my password recovery.

There are plenty of companies that offer free email accounts such as Google (Gmail), Yahoo, and Microsoft (Outlook).

The First Time User process return the message “Looks like you are not a first-time user.”

Your account has already been set up. If you are certain that you have not done so, please contact Computer Services immediately (see Contact Us in the right hand column).

What is my Username?

Your Username is your NMJC email address (with or without the @nmjc.edu domain). If you do not know NMJC email address, please use the Forgot Username link on the login page to retrieve it. You will be required to verify some information to retreive it. If you have previously set up a secondary email address in the Account Recovery Settings, you can also use the Forgot Username link after you click the Forgot Password link.

What is my password?

If this is the first time using this system, please use the First Time User link on the login page. You will be required to enter your Student ID, date of birth, and the last 4 digits of your SSN. Otherwise, if you have already set up your account recovery settings, please use the Forgot Password link on the login page. After you successfully enter your Username (must leave off the @nmjc.edu domain), you will choose a recovery method you have previously set up (i.e. security questions, email, or text message).

What are the password requirements?

The password must:

♦ Be at least 8 characters

♦ Not contain the user's account name or parts of the user's full name that exceed two consecutive characters

♦ Be unique (cannot be one of your previous 5 passwords)

and contain characters from three of the following categories:

♦ Contain at least one uppercase letter (A through Z)

♦ Contain at least one lowercase character (a through z)

♦ Contain at least one digit (0 through 9)

♦ Contain at least one special character (for example, !, $, #, %)

♦ Contain any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.

How long is my password valid?

180 days (≈ 6 months). You will be give a chance to change your password 30 days prior to the expiration date. After you log in to the portal, you will see a notification with a link to reset your password. It will first prompt you for your username (e.g. jd0012), but do not include the @nmjc.edu at the end. Your account recovery options will appear next.

Why is my account locked?

For security purposes, after 5 failed login attempts, your account will remain locked for a duration of 15 minutes. If you need immediate assistance, please contact Computer Services at 575.492.2500 or email tbirdwebsupport@nmjc.edu.

Do I need to specify my entire NMJC email address in the Username field on the login page?

No, it will not work with the domain at the end of your Username. For example, if your email address is zzz9999@nmjc.edu, you will need to use zzz9999 as the Username to log in.

In the Dashboard, what happens when I click the Logout link?

You will be logged out of the following systems: Email, Self-Service Banner, and Rave. However, this will also expire your current T-BirdWeb Portal SSO session, which will prevent any future single sign-on attempts until you sign back in. You will not be logged out of the following: Canvas, Brainfuse, Online System, Evisions, Banner (INB), or OU Campus.

How do I ensure that I am completely logged out of all my sessions?

In the Dashboard, click on the drop-down arrow next to your name and click the Logout link. If you have any other applications open in the other tabs or browsers, please logout of those as well and close the browser(s).

Does this system allow multiple sessions to be open concurrently?

Yes, multiple sessions will not cause a break-in attempt from different computers and/or browsers. However, there are other systems, such as Self-Service Banner, that will not allow multiple connections and will time you out.

How long will my session stay active?

The session inactivity duration is 60 minutes (1 hour). You will receive a warning when you have 5 minutes left.

After clicking on an application, why is it asking me to login again?

After the initial login, if you log out of certain systems (e.g. Self-Service Banner) afterwards or your activity has been limited, your session may become stale. However, this will not affect any other systems you are currently logged into, only the systems you try to launch afterwards.

When I launch an application, I am getting errors or I am repeatedly asked to log in. What should I do?

When something like this occurs, it is best to close your browser and try again. If it continues to happen, please clear your browser cache.

Why is the My Account link missing?

The My Account is fetching all the required data to verify all of your settings. Sometimes there is a slight delay, so just give it a few more seconds and it will become available.

Why do I have to re-enter my password when accessing the My Account page?

This is an extra layer of security. This prevents someone from accessing your account settings if you forgot to log out of your account.

I just changed my password. Why does my old password still work?

It will take a few minutes to reflect password changes on all of our servers involved. However, your new password will work immediately. This will also affect single sign-on to your Email. We strongly suggest that you log out of the system and then log back in with your new password.

Why am I seeing the old Canvas login?

If you have Canvas bookmarked (aka favorites), please update the URL from https://nmjc.instructure.com/login/ldap to https://nmjc.instructure.com.

Can I set up my NMJC Email on my mobile device?

Yes. Please keep in mind that when you update your password in the T-BirdWeb Portal system, you will also need to update it on your mobile device(s). We have step-by-step tutorials for both iOS (iPhone X) and Android (Samsung Galaxy S8) phones. Click here for more information. Watch iPhone X Video

How do I stop forwarding my NMJC email to my personal account?

When logged in to your NMJC email account, click the gear icon (located in the upper right hand corner) and then click Options. On the left hand side, if necessary, expand the Mail section by clicking the arrow to the left of it. Click on Inbox and sweep rules. Under the section, Inbox rules, click on the rule, then click the Trash Can icon on the toolbar above it to delete it, and then click OK.

Why is the Online System (faculty & staff only) asking for my Username and Password? What do I need to do if I change my password after it has already been saved?

The NMJC Online System is a homegrown application that we are slowly phasing out and it does currently support single sign-on. However, when you launch it for the first time, it will ask for your credentials and save them for future sessions. It you change your password, you can clear the previous credentials by clicking on the gear icon located in the upper right hand corner of the button and then click Clear Credentials. You will then need to relaunch the application and it will prompt you to enter the correct username and password.

Login failed! Your session has expired due to inactivity. Please log in again.

Please close your browser and retry.If you are accessing the T-BirdWeb Portal via a shortcut or bookmark, please make sure the URL is https://sso.nmjc.edu. If you are not accessing it via a shortcut or bookmark and still get the same message, simply close your browser (on a Mac, make sure you quit the application and not just clicking the red X) and retry. Click here to watch a video on how to add a custom icon and shortcut (on the iPhone) to the T-BirdWeb Portal without getting the login failed issue because of the URL redirect.

I am using Internet Explorer and the login page does not load. It is stuck at “Loading.”

Please remove nmjc.edu from the Compatibility View settings. Click on the Gear icon located in the upper right hand corner and then click Compatibility View settings. Click on nmjc.edu in the Websites you’ve added.. box and then click Remove. Click Close. Please be aware that Internet Explorer is no longer supported and we strongly suggest that you use Edge, Chrome, or Firefox.

How do I set up Google Authenticator?

Click here for Google Authenticator Document.

Why do I have to authenticate multiple times after logging in?

Our system uses MFA (Multi-factor Authenication), which adds another layer of security onto your account. Basically, you will need to present another piece of evidence when you sign in to your account for the first time and/or if suspicious activity is detected. Suspicious activity can be logging in from a different location and/or different device/browser than you initially verified with. To prevent this on a trusted device, be sure to click the Trust this device checkbox when entering your code.

I am not receiving the code to my secondary email address that I configured.

Please check your Junk or Spam folder. If you still do not see it in either of those folders, please whitelist or safe list noreply@nmjc.edu.

T-BirdWeb Portal Single Sign-On (SSO) Help/FAQ's (2024)
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